ServiceNow
The ServiceNow Alert Method automatically opens an issue in your ServiceNow workflow to notify you whenever an incident is triggered.
Authentication
ServiceNow Credentials
Configuring the ServiceNow Alert Method requires the following:
Your ServiceNow username.
Your ServiceNow password.
Your ServiceNow Instance name.
An Instance name is a globally unique name across all ServiceNow instances. Check the<instanceURL>/stats.do
page for any instance to view its name.
Setting up ACLs
To allow ServiceNow alerts to integrate with Nobl9, you need to set up an Access Control List (ACL) for your ServiceNow users.
To create a new ACL, you must have the security_admin
permission assigned.
Follow the instructions below to set up your ServiceNow users:
Go to System Security > Access Control (ACL) and create new Access Control.
In the drop-down menus, select the following values:
Type: record
Operation: create
Name: Event [em_event]
Image 1: Service Now Access Control
In the Requires role section, choose Assign new/existing role.
In the example below, we created a new
api_event_create
role:Image 2: Creating new role
Click the Submit button.
Go to User Administration > Users. Select the user's profile, go to the Roles tab, and click the Edit button. Assign the following roles to the user's account:
api_event_create
- at least
evt_mgmt_integration
level role
It should look like this:
Image 3: Assigning the role Click the Update button.
For more details on ACLs, see ServiceNow documentation.
Configuring the ServiceNow Alert Method
You can configure your ServiceNow Alert Method directly in the Nobl9 UI, or by applying a YAML file in sloctl
.
Nobl9 UI
To set up the Alert Method in the Nobl9 UI, follow these steps:
Then, in the ServiceNow Configuration Wizard:
Enter your ServiceNow Username (mandatory).
Enter your ServiceNow Password (mandatory).
Enter an Instance name (mandatory).
For more information, refer to the Authentication section.
- Select a Project.
Specifying a Project is helpful when multiple users are spread across multiple teams or projects. When the Project field is left blank then object is assigned to projectdefault
. - Enter a Display Name.
You can enter a friendly name with spaces in this field. - Enter a Name.
The name is mandatory and can only contain lowercase, alphanumeric characters and dashes (for example,my-alert-method-name
). This field is populated automatically when you enter a display name, but you can edit the result. - Enter a Description.
Here you can add details such as who is responsible for the integration (team/owner) and the purpose of creating it. - Click the Add Alert Method
YAML Configuration
- YAML
- Example
Here’s a general specification for adding a ServiceNow Alert Method through YAML:
apiVersion: n9/v1alpha
kind: AlertMethod
metadata:
name: # string
displayName: # string
spec:
description: # string
servicenow:
username: # string, mandatory
password: # string, mandatory
instanceName: # string, mandatory
Here's an example of ServiceNow configuration through YAML:
apiVersion: n9/v1alpha
kind: AlertMethod
metadata:
name: servicenow-notification
displayName: ServiceNow notification
spec:
description: Sends HTTP request to ServiceNow https://dev99209.service-now.com/api/now/table/ecc_event
servicenow:
username: nobl9user
password: My9%pass # secret field
instanceName: dev99209
Testing the ServiceNow Alert Method in the UI
- Navigate to Integrations > Alert Methods.
- Follow the process outlined above to add the Alert Method in the Nobl9 UI: complete the steps in the Create Alert Method wizard, and Click the Add Alert Method
- On the Details screen, click the Test button in the upper-right corner. If the configuration is correct, Nobl9 will display the following message next to the button:
Test completed successfully!
If the configuration is incorrect, Nobl9 will provide an error message with relevant details. The content of the error differs depending on the Alert Method channel.
- Navigate to Integrations > Alert Methods.
- Find the Alert Method you want to test in the list, and click it.
- On the Details screen, click the Test button in the upper-right corner.