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General FAQ

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Where can I find the Nobl9 official SLO?
How long does Nobl9 retain customer data?

Data retention period depends on the Nobl9 Edition:

  • For the Teams edition Nobl9 retains data for 12 months
  • For the Enterprise edition Nobl9 retains data for 2 years

The detailed data retention policy is available on request after signing a Non-Disclosure Agreement.

What is the response time for customer questions?

During business hours:

  • For the Nobl9 Teams edition users, the response time is 24 hours
  • For the Nobl9 Enterprise edition users, the response time is up to 8 hours

Users who aren't subscribed to any of the Nobl9 editions can ask support through our public Slack channel.

What SSO providers does Nobl9 support?

The following integrations are supported:

  • Azure
  • Google
  • Okta Org2Org
Is SSO login available for Nobl9 Teams edition's customers?

SSO login is not available for Nobl9 Teams customers. To use SSO login, upgrade to the Nobl9 Enterprise edition.

How do I access the Nobl9 Terraform provider?

To integrate with Nobl9, apply the configuration in your Terraform environment. You can use this example:

    terraform {
        required_providers {
            nobl9 = {
            source = "nobl9/nobl9"
            version = "0.43.0"
        }
    }
    }

    provider "nobl9" {
        client_id = "<CLIENT_ID>"
        client_secret = "<CLIENT_SECRET>"
    }

    resource "nobl9_project" "test" {
        name = "test"
    }

    resource "nobl9_service" "test" {
        name    = "test"
        project = "test"
    }

Learn more about the Nobl9 Terraform provider.

How do I view my user access keys?

In the Nobl9 Web app, you can view your client_id at any time, while client_secret is displayed only once, when you generate the key.

To have both credentials at hand, we recommend saving the config.toml file generated for your key. Be sure it's protected from unauthorized access.

What becomes with the access token when I invalidate my user access keys?
  • If you delete your user access keys, the access token generated with these invalidated credentials expires.
  • If you inactivate your user access keys, the access token generated with these invalidated credentials becomes inactive. It can be activated again after activating your user access keys.
How does my access token depend on user access keys?
  • If you delete your user access keys, the access token generated with these invalidated credentials expires.
  • If you inactivate your user access keys, the access token generated with these invalidated credentials becomes inactive. It can be activated again after activating your user access keys.
  • If you shut down your access token, you can re-generate another with the same client ID and client secret.
How is the scope of my access token handled?

The scope of your access token depends on the permissions of the user who generated the token on the Nobl9 Web.

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