General troubleshooting
⛭ Nobl9 official SLO
You can find Nobl9 SLO in the Nobl9 Service Level Commitment.
⛭ SSO login for Nobl9 Teams customers
SSO login is not activated for Nobl9 Teams customers. This is an enterprise feature.
⛭ SSO integrations available with Nobl9
The following integrations are supported:
- Azure
- Okta Org2Org
⛭ Bulk user import via SSO
SSO grants access but does not allow for more granular user management. We can bulk create the users for the client. They can email a spreadsheet or CSV to support.
⛭ Nobl9 data retention period
The data retention period in Nobl9 depends on Nobl9 Edition:
- Nobl9 Teams customer metrics for 12 months
- Enterprise customer metrics for 2 years
On demand, a detailed policy about data retention can be shared. This option requires signing a Non-Disclosure Agreement.
⛭ Access to Nobl9 Terraform provider
Refer to the official Nobl9 Terraform provider page.
The SLOcademy section provides the step-by-step guide
on how to configure Nobl9 resources using the Nobl9 Terraform provider.
⛭ Viewing Nobl9 dashboards or SLOs by unauthorized users
Currently, it is not possible to view a Nobl9 dashboard without an account.
⛭ Viewing generated access tokens on the Nobl9 Web
You won't be able to see the generated access tokens on the Nobl9 Web, but it's possible to retrieve them via sloctl. If you want to retrieve client_id and client_secret for all agents in your organization, use the -A flag in the sloctl get agent command as follows: sloctl get agents -Ak.
⛭ Shutting down access tokens and impact of a parent access key / secret on the access token
Once you invalidate a client ID and client secret, the access token generated with these invalidated credentials becomes inactive as well.
⛭ Limiting an API token scope
The scope of an API token is based on the permissions of the user who generated the token on the Nobl9 Web.
⛭ Agent logs location
Agent logs exist only in the standard output within the agent container.
⛭ Logging issues with Nobl9
You can log a ticket at our support page or email at support@nobl9.com. If you don’t have access to the Support Center, click Not a member? to sign up.
⛭ Response time for customer questions
A support response should come in less than 24 hours for Nobl9 Teams users and in less than 8 hours for enterprise users, during normal business hours. For Nobl9 Free users, we have a public Slack channel that you can use.
⛭ Support questions per customer limit
Customers can ask support as many questions as they need.