Alert methods troubleshooting
⛭ The PagerDuty alert doesn't resolve upon SLO going back to green
To activate alert resolution for PagerDuty, select Send a notification after the cooldown period is over in the PagerDuty alert method wizard or add the optional sendResolution section to your PagerDuty YAML configuration (with a value other than the default of nil).
Read more about PagerDuty alert.
⛭ The condition "Average burn rate is ≥ 0 and this condition lasts for 1 minute" triggers the alert only once
In this example, the alerting condition indicates that an alert is triggered after one minute of the error budget burn.
Once the burn rate equals 0, the error budget is not burning anymore,
but the alerting condition (the burn rate = 0) is still satisfied.
As a result, Nobl9 doesn't start measuring the cooldown period, and no new alerts be triggered.
To avoid satisfying the condition when the error budget isn't burning, set the value to > 0.